Can't find what you're looking for in our FAQ help center articles? Submit a request using our contact form.

Shop

Login

Loop Laundry

In Loop Laundry's FAQ help center you can find answers to commonly asked questions. If you can't find an answer, feel free to reach out to our customer support!

Loop Laundry - Frequently Asked Questions (FAQ)

How do I login?

How do I skip a delivery?

How do I change my order date?

How do I change the frequency of my delivery?

How do I place a new order immediately?

How do I change my subscription order quantity?

How do I swap my subscription?

How do I add a new product to my subscription?

How do I add or edit a one-time purchase in my account?

How can I add a discount code to my next order?

Seeing all your subscriptions

Editing your subscription

How do I change my email address?

How do I update my phone number?

Updating Contact Information

How do I cancel my subscription?

Can I cancel or edit an order before it ships?

Can I pause my subscription?

How do I reactivate my subscription?

Cancelling, Pausing, & Reactivating

My Account, Subscription & Orders

How do I use Loop laundry tiles?

Can I use Loop in front-load & HE washers?

What makes Loop laundry tiles different than pods & sheets?

Is Loop actually plastic-free?

I see microcapsules listed on the ingredients - what are these and are they plastic free?

What are Loop laundry tiles made of?

Do you use natural fragrances or essential oils?

Are Loop laundry tiles cruelty-free?

What is the pH of Loop laundry tiles?

How do I store Loop laundry tiles?

What is the shelf life of Loop laundry tiles?

I have sensitive skin - can I still use Loop?

Product

How do I track my order?

Shipping times, carriers, & destinations

How can I ensure future deliveries are made by a specific shipping carrier?

How do I change my shipping address?

What happens if my order is missing, lost, or damaged?

I received the wrong product. How do I get this corrected?

Shipping, Delivery & Tracking

How do I update my credit card?

How do I edit my billing address?

How do I use a coupon code at checkout?

Billing & Payment

What is your order cancellation policy?

What is your subscription cancellation policy?

What is your return & refund policy?

Policies

Certifications

General Questions

All articles

Categories

My Account, Subscription & Orders

Product

Shipping, Delivery & Tracking

Billing & Payment

Policies