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Loop Laundry

General Questions

How do I login?

How do I skip a delivery?

How do I change my order date?

How do I change the frequency of my delivery?

How do I place a new order immediately?

How do I change my subscription order quantity?

How do I swap my subscription?

How do I add a new product to my subscription?

How do I add or edit a one-time purchase in my account?

How can I add a discount code to my next order?

Seeing all your subscriptions

Editing your subscription

How do I change my email address?

How do I update my phone number?

Updating Contact Information

How do I cancel my subscription?

Can I cancel or edit an order before it ships?

Can I pause my subscription?

How do I reactivate my subscription?

Cancelling, Pausing, & Reactivating

My Account, Subscription & Orders

How do I use Loop laundry tiles?

Can I use Loop in front-load & HE washers?

What makes Loop laundry tiles different than pods & sheets?

Is Loop actually plastic-free?

I see microcapsules listed on the ingredients - what are these and are they plastic free?

What are Loop laundry tiles made of?

Do you use natural fragrances or essential oils?

Are Loop laundry tiles cruelty-free?

What is the pH of Loop laundry tiles?

How do I store Loop laundry tiles?

What is the shelf life of Loop laundry tiles?

I have sensitive skin - can I still use Loop?

Where is Loop made?

Product

How do I track my order?

Shipping times, carriers, & destinations

How can I ensure future deliveries are made by a specific shipping carrier?

How do I change my shipping address?

What happens if my order is missing, lost, or damaged?

I received the wrong product. How do I get this corrected?

Shipping, Delivery & Tracking

How do I update my credit card?

How do I edit my billing address?

How do I use a coupon code at checkout?

Billing & Payment

What is your order cancellation policy?

What is your subscription cancellation policy?

What is your return & refund policy?

Policies

Certifications