Editing your subscription
How do I skip a delivery?
Step 1: Login to your Loop Account (more information here). Step 2: Under the Your next order section, click the Skip button. Step 3: A confirmation pop up will appear, click on the Yes, skip this order button to confirm the skip. Step 4: A green con
How do I change my order date?
Step 1: Login to your Loop Account (more information here). Step 2: Under the Your next order section, click the Reschedule button. Please note: If you'd also like to update your delivery frequency, please make that change prior to changing your orde
How do I change the frequency of my delivery?
Step 1: Login to your Loop Account (more information here). Step 2: Under the Your next order section, click the Edit button. Step 3: On the subscription management page, select the new delivery frequency and click the Save Changes button. Step 4: A
How do I place a new order immediately?
Step 1: Login to your Loop Account (more information here). Step 2: Under the Your next order section, click the Send now button. Step 3: A confirmation pop up will appear; click on the Send this order now button to confirm the order. Step 4: A pop w
How do I change my subscription order quantity?
Step 1: Login to your Loop Account (more information here). Step 2: Under the Your next order section, click the Edit button. Step 3: On the subscription management page, update the product quantity and click the Save Changes button. Step 4: The page
How do I swap my subscription?
Step 1: Login to your Loop Account (more information here). Step 2: Under the Your next order section, click the Swap button. Step 3: On the Swap page, click on the Swap button for the product you want to swap your order & subscription to. Step 4: Co
How do I add a new product to my subscription?
Step 1: Login to your Loop Account (more information here). Step 2: In the customer portal home page (the Next Order page), click on the Add Product button in your Next Order section. Step 3: On the new page you can manage the product addition. When
How do I add or edit a one-time purchase in my account?
Step 1: Login to your Loop Account (more information here). Step 2: In the customer portal home page (the Next Order page), click on the Add Product button in your Next Order section. Step 3: On the new product selection page, you can manage the prod
How can I add a discount code to my next order?
Step 1: Login to your Loop Account (more information here). Step 2: Under the Your next order section, scroll down to the Order summary, add the discount code, and press Apply. Step 3: If successful, the page will refresh to confirm that your discoun
Seeing all your subscriptions
All your subscriptions are listed in one easy-to-see place! To see and make changes to any of your subscriptions, follow the steps below. Step 1: Login to your Loop Account (more information here). Step 2: In the navigation at the top of the screen,